(United States 15 U.S.C. § 7701 et seq. — last updated 19 May 2025)
1. Commercial Message Identification
- Every message routed through a website contact-form clearly identifies the client (user) or Form Orbits Ltd. as the sender and states that the content is a commercial solicitation on behalf of a client.
- All header information (From, Reply-To, routing metadata) is accurate and traceable to clients (users) or Form Orbits Ltd. — no domain, IP, or identity spoofing.
2. Subject Lines & Content Integrity
- Subject lines truthfully reflect the message body and never mislead recipients.
- Promotional claims are substantiated and not unfair or deceptive under the FTC Act.
3. Mandatory Disclosures in Every Message
- Physical postal address of the sender:
Form Orbits Ltd., 167 Great Portland St, London W1W 5PF, UK - Clear “advertisement” or “sponsored message” notice (unless the recipient has expressly opted in).
- Simple one-click opt-out link: https://formorbits.com/unsubscribe
4. Opt-Out Mechanism
- The unsubscribe link remains functional for at least 30 days after dispatch.
- Opt-out requests are processed within 10 business days, faster than the statutory limit.
- Once a domain/form is suppressed, no further submissions are made for that client campaign, and the suppression record is stored (hashed, non-personal) for five years.
5. No Personal Data Retention
- Messages are delivered via public contact forms; no email addresses or other personal identifiers are collected or stored.
- Opt-out tracking relies solely on hashed domain/form IDs, ensuring privacy compliance worldwide.
6. Third-Party & Client Responsibilities
Clients—deemed the “sender” under CAN-SPAM—must:
| # | Obligation |
|---|---|
| 1 | Provide lawful, non-deceptive content. Campaigns violating CAN-SPAM, FTC guidance, or other laws are refused or suspended. |
| 2 | Supply accurate header information and subject lines (correct “From” name/domain, truthful subject). |
| 3 | Include a valid physical postal address (street, city, state, postal code, country) for insertion into every message. |
| 4 | Ensure all auxiliary contact details (phone, email, URLs) are correct and actively monitored. |
| 5 | Honor all opt-out requests and refrain from re-targeting any recipient who unsubscribes via Form Orbits. |
| 6 | Accept full liability for regulatory penalties arising from inaccurate, incomplete, or misleading information they provide. |
7. Enforcement & Penalties
- Quarterly internal compliance audits.
- Violations trigger immediate campaign suspension and possible client-account termination.
- Willful non-compliance may incur civil penalties (check the current FTC adjustment: https://www.ftc.gov/news-events/news/press-releases/2024/01/ftc-publishes-inflation-adjusted-civil-penalty-amounts-2024) per individual email. Clients bear responsibility for any fines related to their content.
8. Contact for Compliance Issues
- Email: [email protected]
- Phone: (+44) 7458 164 062
- Postal: Data Protection Officer, Form Orbits Ltd., 167 Great Portland St, London W1W 5PF, UK
We answer all compliance inquiries within 30 days.
This statement is designed to satisfy every substantive requirement of the CAN-SPAM Act for contact-form outreach conducted without collecting personal data. Regulations evolve; consult qualified counsel for jurisdiction-specific advice.
