Refund Policy- Form Orbits

Effective as of 19 May 2025

1. Overview

Our goal is to provide high-quality contact-form outreach campaigns that meet or exceed your expectations. This policy explains when you may request a refund, how to do so, and the circumstances under which refunds are granted. It is designed to satisfy the transparency and fairness standards required by major payment processors, including PayPal® and Stripe®.

2. Definitions

“Service” – Any outreach, lead-generation, analytics, or related work purchased from Form Orbits.
“Campaign Start” – The earlier of (a) 24 hours after the order is paid, or (b) the moment our team begins list cleansing, message personalisation, or submission scheduling.
“Cooling-Off Window” – The first 24 hours following payment, before Campaign Start.

3. Refund Eligibility

Stage	Timeframe	Eligibility	Refund Type
Pre-Production	Within the Cooling-Off Window	Eligible	100 % minus the non-refundable payment-processor fees*
Production-Ready, Not Yet Launched	After Campaign Discussion Start but before the first submission is sent	Eligible (partial)	70 % (costs already incurred for data prep & QA)
Active Campaign	After first submission is sent but < 25 % of total submissions delivered	Eligible (partial)	25% refund (data bandwidth and server used)
Completed Campaign	≥ 25 % of submissions delivered	Not eligible	N/A

*Most processors no longer return their transaction fees on refunded payments; these are deducted from any refund.

4. How to Request a Refund

Email [email protected] using the subject line “Refund Request – Order #12345”.
Include:
- Order ID and payment reference
- Reason for refund
- Any supporting evidence (e.g., duplicate order, incorrect package size, campaign metrics)
We respond within 2 business days with confirmation and (if approved) the refund amount.
Approved refunds are issued to your original payment method within 7 business days.

5. Non-Refundable Situations

Failure to supply required information within 14 days of purchase.
Results-based expectations (e.g., sales volume) not explicitly guaranteed in writing.
Chargebacks filed before allowing us to address the issue (this voids the refund guarantee).
Violations of our Acceptable Use Policy (spam, prohibited content, illegal activity).

6. Disputes & Chargebacks

We follow PayPal and Stripe dispute-resolution procedures.
Opening a payment dispute before contacting us may delay or reduce any refund.
We provide campaign logs, proof of work as csv reports, and communication history to processors when defending against fraudulent or meritless chargebacks.

7. Amendments

We may modify this policy to remain compliant with payment-processor or legal requirements. The latest version is always published at https://formorbits.com/refund-policy. Material changes apply only to purchases after the new effective date.